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Four Empathy Traits that Make a Great Certified Nursing Assistant


Certified nursing assistants are responsible for providing well-rounded patient care. This involves a host of responsibilities like checking vital signs, answering call lights and helping patients bathe, but there’s more to it than that.

Patients seeking healthcare services in hospitals, clinics, doctors’ offices, and other facilities are often sick and scared, so they need CNAs to treat them with empathy. As the frontline of patient care, you have a huge impact on a patient’s day, so make it a positive one.

Here’s a closer look at the empathy traits needed to be an outstanding CRN:

Kindness and Compassion

In many cases, the patients you’ll encounter will be sick or injured, which doesn’t feel great. It’s important to show concern and let them know they’re in good hands. Try to put yourself in their shoes and imagine how you’d like to be treated if you were the patient.


The best CRNs have an ability to anticipate their patients’ needs, so they don’t have to want for anything. Some patients are too shy to speak up — and others don’t have the ability — so your sharp instincts will ensure they remain comfortable in your care.


Many patients are a joy to work with, but others are a bit more challenging. It will take some stamina, but you have to be patient with everyone. Whether they’re being difficult about taking their medicine or repeatedly press the call light, your patience is a virtue that benefits everyone.

Emotional Strength

As a CRN, you’ll might find yourself in sad situations, but you have to be strong for your patients and their families. If you lose your cool when the going gets tough, you’ll make them fall apart as well. Be a source of encouragement for your patients, so they can put all their energy into their recovery.

The Medicalpros Recruiting + Staffing team wants to help you find a great new certified nursing assistant opportunity. We’ve been helping Inland Northwest professionals like you find the best healthcare jobs for more than 20 years, so feel confident you’re in good hands. Contact us today to get started!

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